Investor Relations
Investor Grievance
If you are aggrieved, it is prudent to act promptly and lodge your complaint with BCEM through our in-house process.
What to include in your complaint
Please share the following (as applicable) to help us resolve quickly:
- Full name / CNIC (or passport/NICOP where applicable)
- Contact number and email address
- Certificate Holder details (CDC/Account reference if applicable)
- Clear description of the issue and timeline
- Supporting documents (PDF/photos), if any
BCEM in-house complaint handling (process)
We will acknowledge receipt within 2 working days.
Your complaint is assigned to the relevant focal person for assessment and investigation.
We aim to provide a written update/response within 10 working days (or earlier where possible).
If additional information is required, we will inform you. Timelines may extend depending on complexity and third-party dependencies (e.g., registrar/CDC).
If you are not satisfied with the resolution, you may escalate to SECP as described below.
Submit Your Complaint
Send your complaint with all relevant details to our dedicated complaints inbox. We respond within 2 working days of receipt.
Email: complaints@burjmodaraba.com
SECP Investor Complaint Portal (External Escalation)
Investor Complaint & Grievance Redressal (SECP)
If your complaint has not been properly redressed by us, you may lodge your complaint with the Securities and Exchange Commission of Pakistan (SECP) through the SECP Service Desk Management System (SDMS).
Disclaimer (SECP Escalation)
In case your complaint has not been properly redressed by BCEM, you may lodge your complaint with the SECP. Please note that SECP will generally entertain only those complaints which were first directly requested to be redressed by the company and the company has failed to redress the same. Complaints not relevant to SECP's regulatory domain/competence may not be entertained.